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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Please feel free to contact us if you don't get your question's answer in below.

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Payment must be made in full at time of reservation. Refunds available until 48 hours before the reservation date. Must be 18 yrs of age or older to rent a scooter.

Q: How can I get a refund?

Refunds are available up to 48 hours before the reservation date. For refunds, please email hello@hawaiiscooters.com or call (808) 397-8768 between 11:00am – 9:00pm Hawaii Standard Time.

Q: Where exactly are you located?

Hawaii Scooters is located at the Customer Service counter. Upon entering the Polynesian Cultural Center, you will see a ticketing counter to your right. About 10 feet from the end of that counter, is the Customer Service area, with a sign above it. Once again: Enter PCC and Customer Service is about 40 feet in, to your right-hand side. Any PCC employee will be happy to direct you if needed.

Q: Can a minor reserve or rent a scooter?

Unfortunately, for liability issues, we only rent scooters to customers 18 years of age or older. A valid ID proving birthdate is required at scooter pick up.

Q: What happens if I don’t return the scoote

If the scooter is not returned, it will be considered stolen. Your card will be charged the replacement price of a new scooter, and criminal charges will be filed. Please don’t steal the scooters.

Q: What is my liability?

As the operator, you will sign a waiver form stating that you are responsible for the scooter and its operation while in your care. For details, please see the Terms of Agreement.

Q: What time is pick-up and drop-off?

You can pick up your scooters when PCC opens its doors at noon and all scooters must be returned by 9:00 P.M when PCC closes.

Q: What happens if I break the scooter?

A: If the scooter breaks due to inappropriate driving and/or breaking PCC and Hawaii Scooters rules, the replacement price for the scooter will be charged to your credit card.

Q: What does insurance cover?

Insurance covers up to $200 in damages to the scooter. Things such as dents, scratches, food/beverage spills, excessive soils, etc. Without insurance, your card will be charged the cost of cleaning, repair, or replacement. See Terms for more information.

Q: What if I didn't get an emailed receipt?

Please call us at (808) 397-8768 between 11:00am - 5:00pm Hawaii Standard Time. There might have been a problem with payment. It might be due to an expiration date, card code, or address error. If you did not get an emailed receipt, your card was not charged.

Q: I reserved a scooter without insurance, but changed my mind. How do I add insurance to my reserved scooter?

You can always add insurance when you pick up your scooter at the Customer Service desk.

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