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Please feel free to contact us if you don't get your question's answer in below.


Payment must be made in full at time of reservation. Refunds available until 48 hours before the reservation date. Must be 18 yrs of age or older to rent a scooter.

Q: How can I get a refund?

Refunds are available up to 48 hours before the reservation date. For refunds, please email or call (808) 397-8768 between 11:00am – 9:00pm Hawaii Standard Time.

Q: Where exactly are you located?

Hawaii Scooters is located at the Customer Service counter. Upon entering the Polynesian Cultural Center, you will see a ticketing counter to your right. About 10 feet from the end of that counter, is the Customer Service area, with a sign above it. Once again: Enter PCC and Customer Service is about 40 feet in, to your right-hand side. Any PCC employee will be happy to direct you if needed.

Q: Can a minor reserve or rent a scooter?

Unfortunately, for liability issues, we only rent scooters to customers 18 years of age or older. A valid ID proving birthdate is required at scooter pick up.

Q: What happens if I don’t return the scoote

If the scooter is not returned, it will be considered stolen. Your card will be charged the replacement price of a new scooter, and criminal charges will be filed. Please don’t steal the scooters.

Q: What is my liability?

As the operator, you will sign a waiver form stating that you are responsible for the scooter and its operation while in your care. For details, please see the Terms of Agreement.

Q: What time is pick-up and drop-off?

You can pick up your scooters when PCC opens its doors at noon and all scooters must be returned by 9:00 P.M when PCC closes.

Q: What happens if I break the scooter?

A: If the scooter breaks due to inappropriate driving and/or breaking PCC and Hawaii Scooters rules, the replacement price for the scooter will be charged to your credit card.

Q: What does insurance cover?

Insurance covers up to $200 in damages to the scooter. Things such as dents, scratches, food/beverage spills, excessive soils, etc. Without insurance, your card will be charged the cost of cleaning, repair, or replacement. See Terms for more information.

Q: What if I didn't get an emailed receipt?

Please call us at (808) 397-8768 between 11:00am - 5:00pm Hawaii Standard Time. There might have been a problem with payment. It might be due to an expiration date, card code, or address error. If you did not get an emailed receipt, your card was not charged.

Q: I reserved a scooter without insurance, but changed my mind. How do I add insurance to my reserved scooter?

You can always add insurance when you pick up your scooter at the Customer Service desk.

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